Changelog
New updates and improvements to Connect
November 29, 2024
Contacts Tab Implementation
Introducing the Contacts Tab, providing an overview of all contacts and their associated groups. This feature simplifies contact management and ensures users can quickly access and organize their customer base.
New Features Added:
Contacts Overview: Displays a comprehensive list of all contacts connected to the workspace.
Group Integration: Shows the groups each contact belongs to for easy reference.
Searching: Allows users to search contacts by name, email, or associated groups.
Improvements:
Streamlined contact organization and management through a centralized interface.
Enhanced visibility into group associations for efficient segmentation and communication.
Bug Fixes:
Fixed occasional crashes when loading large contact lists.
Resolved an issue where group memberships were not correctly displayed for some contacts.
November 22, 2024
Rich Text Editor for Enhanced Messaging
Introducing a Rich Text Editor in the message textbox, allowing users to format their messages before sending them to tickets. This update provides a more polished and professional communication experience, ensuring messages are clear and visually engaging.
New Features Added:
Rich Text Editor: Integrated using ProseMirror, enabling users to format text with bold, italics, underlining, bullet points, and more.
Message Previews: Users can view formatted text in the editor before sending.
Improvements:
Enhanced message readability and structure through rich text formatting.
Seamless integration with Connect’s ticketing system, ensuring all formatted messages are displayed correctly.
Bug Fixes:
Fixed an issue where line breaks were inconsistently displayed in ticket messages.
Resolved a bug causing text formatting to reset upon editing draft messages.
November 15, 2024
API Key Management for Enhanced Security
We’ve introduced API Key Management to provide workspace admins with secure, centralized control over their applications and services interacting with Connect’s backend. Workspace admins can now create, manage, and monitor API keys directly from Workspace Settings. This feature enables safer integration with external tools and services, ensuring secure communication with Connect’s backend.
New Features Added:
API Key Creation and Management: Admins can generate, view, and manage API keys from Workspace Settings.
Improvements:
Enhanced security through controlled API key management, allowing admins to easily enable or revoke keys as needed.
Streamlined integration with external systems using securely managed API keys.
Bug Fixes:
Fixed an issue with invalid API keys causing server connection errors.
Resolved a bug where expired API keys were still visible in the settings.
November 8, 2024
Ticket Custom Labels
Introducing Custom Labels for tickets, designed to improve ticket organization and enhance workflow customization in Connect. Users can now create and manage unique labels in Workspace Settings and assign them to tickets to categorize, filter, and prioritize issues based on your team’s needs.
New Features Added:
Custom Labels: Create and customize ticket labels within Workspace Settings to better fit your support processes.
Tagging Tickets: Easily tag tickets with custom labels for improved visibility, filtering, and organization in the Tickets Inbox.
Improvements:
Streamlined ticket handling by enabling quick access and filtering through custom labels.
Enhanced team collaboration with a consistent labeling system tailored to workspace-specific workflows.
Bug Fixes:
Resolved an issue where custom labels were not appearing correctly across user devices.
Fixed a bug that occasionally caused labels to disappear after ticket reassignment.
November 1, 2024
Contacts and Groups Update
We’re thrilled to announce major enhancements to how you manage contacts within Connect. You can now add custom traits to individual contacts and use our new Groups API to organize multiple contacts into groups for easier management. This update improves your ability to segment and personalize your interactions with customers.
New Features Added:
Custom Traits for Contacts: Users can now add custom fields to contacts, enabling better personalization and more detailed customer profiles.
Groups API: Multiple contacts can now be grouped together using our new Groups API. Contacts can easily be added or removed from groups for better segmentation.
Improvements:
Enhanced contact management by allowing custom fields to store unique information about each contact.
Grouping contacts enables targeted actions like bulk messaging, easier filtering, and organized support handling.
Bug Fixes:
Fixed an issue where contacts were not syncing properly after group assignments.
Resolved a bug that caused errors when removing contacts from multiple groups simultaneously.
October 25, 2024
Connect AI Implementation
Introducing Connect AI, a powerful addition to automatically generate ticket summaries and analyze contact sentiments. This feature helps support teams quickly grasp the context and emotions behind tickets, enhancing efficiency and customer understanding.
New Features Added:
Ticket Summaries: Automatically generate summaries for each ticket using AI.
Contact Sentiment Analysis: Analyze and display customer sentiment for better prioritization and handling.
Improvements
Streamlined ticket review process with AI-generated insights.
Bug Fixes
Fixed minor issues related to AI integration and data handling.
October 18, 2024
Message Notifications
We’re excited to announce the addition of Message Notifications in Connect, implemented using OneSignal. Users now receive real-time notifications based on various actions, improving responsiveness and ticket management.
New Features Added:
Message Notifications: Receive notifications for different actions such as new messages,ticket assignments, and more.
Improvements
Enhanced user awareness and quicker response times through instant notifications.
Bug Fixes
Fixed issues with notification delivery and display across different devices.
October 11, 2024
Message Attachments & Reactions
We’re thrilled to introduce Message Attachments and Message Reactions to enhance communication in Connect. These features make it easier to share files and engage with messages in a more dynamic way.
New Features Added:
Message Attachments: Attach files directly to messages using Firebase services for seamless file handling.
Message Reactions: Quickly react to messages with emojis using the emoji-picker-react library for easy interaction.
Improvements
Improved user engagement through more interactive messaging.
Bug Fixes
Fixed minor UI issues related to file uploads and emoji displays.
October 4, 2024
Web Channels Implementation
We are excited to announce the addition of Web Channels to Connect, enabling users to create support tickets directly through an API integrated into their own web applications. This feature simplifies the process for B2B SaaS companies to manage incoming support requests from various sources and centralizes ticket creation for better organization and faster resolution.
New Features Added:
Web Channels API: Allows users to create tickets programmatically from their own apps via API integration, offering greater flexibility and control over how support requests are submitted.
Improvements
Streamlined support process by allowing tickets to be created directly from user platforms, reducing the need for manual input.
Bug Fixes
Fixed bugs related to API authentication that prevented some users from creating tickets via the API.
Resolved issues with ticket routing from web channels to the correct support teams.
September 27, 2024
Ticket Last Seen Feature
We’ve introduced the Ticket Last Seen feature to improve ticket management by notifying users of new messages or updates within tickets.
New Features Added:
Ticket Last Seen: Tracks the last time a ticket was viewed or updated, allowing users to be notified of new messages or changes in the Tickets Inbox.
Improvements
Enhanced ticket tracking and notification system to ensure users are aware of any updates or new messages.
Bug Fixes
Resolved issues with ticket notification timing and accuracy.
September 20, 2024
Ticket Email Events Implementation
We are excited to announce the addition of detailed email event tracking for support tickets. This feature provides comprehensive insights into email interactions and delivery metrics.
New Features Added:
Email Open Tracking: Monitors and records how many times an email was opened.
Email Click Tracking: Tracks how many times links within an email were clicked.
Email Delivery Status: Records whether an email was successfully delivered or if it was marked as spam.
Improvements
Enhanced visibility into email performance and user interactions with support emails.
Bug Fixes
Fixed issues related to email event tracking accuracy and reporting.
September 13, 2024
Postmark Services Integration
We are thrilled to announce the integration of Postmark for email services, enhancing both sending and receiving email capabilities within Connect. This integration streamlines how we handle emails, improving ticket management and communication efficiency.
New Features Added:
Received Emails: Emails received from users are now streamlined directly into Connect's ticketing system, ensuring that all correspondence is automatically converted into support tickets.
Sent Emails: Emails sent from Connect are now threaded to maintain context and continuity in communications.
Improvements
Enhanced the handling and tracking of email interactions by integrating with Postmark, ensuring seamless communication and ticket management.
Bug Fixes
Resolved issues related to email threading and ticket integration to ensure accurate and reliable email handling.
September 6, 2024
Email Channels Integration
We’ve integrated email channels to enhance support communication. This feature allows for receiving and responding to support requests via email.
New Features Added:
Email Channels: Added functionality for handling support requests through email.
Improvements
Streamlined email communication within Connect.
Bug Fixes
Resolved issues related to email threading and ticket integration to ensure accurate and reliable email handling.
August 30, 2024
Message Macros Integration
We’ve introduced message macros to streamline the response process for support tickets. This feature allows for quick insertion of predefined responses and information.
New Features Added:
Message Macros: Implemented functionality for inserting predefined responses into tickets.
Improvements
Enhanced efficiency and consistency in ticket responses.
Bug Fixes
Resolved issues with macro insertion and formatting.
August 23, 2024
Ticket Details Enhancements
We’ve significantly enhanced the ticket management experience with detailed ticket information and status options, including OPEN, CLOSED, and SNOOZE.
New Features Added:
Ticket Status: Track and update the status of tickets with options such as OPEN, CLOSED, and SNOOZE.
Ticket Labels: Assign and manage labels for better categorization.
Ticket Assignee: Assign tickets to specific team members.
Improvements
Improved ticket tracking and management capabilities with detailed status options.
Bug Fixes
Addressed bugs related to ticket status updates and labeling
August 16, 2024
Tickets Inbox Feature
Introducing the Tickets Inbox, a centralized location for managing incoming support tickets. This feature simplifies ticket organization and prioritization for users.
New Features Added:
Tickets Inbox: Added a centralized inbox for viewing and managing support tickets.
Improvements
Enhanced ticket organization and accessibility.
Bug Fixes
Fixed issues with ticket visibility and organization in the inbox.
August 9, 2024
Auth Middleware Implementation
We are excited to announce the addition of robust authentication middleware to Connect. This update enhances security by ensuring that users are properly authenticated and authorized for different operations.
New Features Added:
UserAuth: Middleware to verify if the user is logged in.
WorkspaceAuth: Middleware to check if the user is part of the current workspace.
AdminAuth: Middleware to confirm if the user is an admin within the current workspace.
ApiAuth: Middleware to validate if the route is accessed with a valid API key.
Improvements
Strengthened application security with comprehensive authentication and authorization checks.
Bug Fixes
Resolved issues affecting user authentication and authorization flows.
August 2, 2024
Login and Sign-Up Pages Implementation
We are pleased to announce the completion of the login and sign-up pages for Connect. This release includes the core user management functionalities necessary for account creation and access.
Key Features Implemented:
Sign-Up Page: Enabled users to register by providing their email and creating a password. Email verification ensures security.
Login Page: Implemented login functionality for existing users, including a password reset option.
Improvements
Enhanced user experience with clear validation messages and streamlined registration and login processes.
Strengthened security with encrypted password storage and email verification.
Bug Fixes
Fixed issues related to email verification and password reset.
Resolved login page loading problems and form validation errors.
July 26, 2024
Basic Home Screen and Navigation Design
We’re excited to introduce the basic home screen for Connect. This update includes the initial setup of styled components and the design of the side navigation bar.
New Features Added:
Basic Home Screen: Implemented a foundational home screen that users see upon logging in. Includes initial layout and styling.
Styled Components: Integrated styled components to streamline UI development and ensure consistent styling across the application.
Side Navbar Design: Added a side navigation bar for easy access to key features and sections of the application.
Improvements
Established a cohesive design for the home screen with responsive layouts.
Enhanced navigation experience with a functional and visually appealing side navbar.
Bug Fixes
Resolved layout issues on the home screen for improved responsiveness.
Fixed minor styling inconsistencies in the side navbar.
July 19, 2024
Initial Project Setup
We are excited to announce the initial setup of Connect, our open-source support system designed for B2B SaaS businesses. This foundational release includes the setup of core project infrastructure.
Project Setup Highlights:
Repository Initialization: Created the Connect repository with basic structure and configuration.
Framework Setup: Integrated the Next.js framework to support our development needs.
Database Configuration: Set up Supabase as the primary database for managing application data.
Authentication Integration: Added NextAuth.js for user authentication.
Improvements
Established a solid foundation for future feature development.
Configured essential tools and libraries to support project growth.